If there's a problem with your SunGod delivery, the SunGod Customer Experience team will put it right. For delivery problems, don't use the returns portal. Get in touch through the chat or at support@sungod.co instead.

My parcel says delivered, but I haven't received it

If your tracking says your SunGod order was delivered but you haven't received it, check with your neighbours, your building's reception or concierge, and any safe place where the courier could have left it. If you still can't find it, contact the SunGod Customer Experience team straight away with your order number and your full delivery address.

My parcel was delivered to the wrong address

If your SunGod order was delivered to the wrong address, contact the SunGod Customer Experience team with your order number, your tracking details and your correct delivery address.

I received the wrong item

If you received the wrong item, contact the SunGod Customer Experience team with your order number and a photo of the item you received.

My order arrived damaged, faulty or scratched

If your SunGods arrived damaged, faulty or with scratched lenses, contact the SunGod Customer Experience team with your order number and photos of the problem. If the team needs the item back, they'll tell you how to send it, and you won't pay for postage.

Lens scratches that happen after delivery aren't covered by the SunGod Lifetime Guarantee. Read Does the SunGod Lifetime Guarantee cover lens scratches?

What should I include when I get in touch?

• Your order number

• The email address you ordered with

• Photos of the problem, if it's damage, a fault or the wrong item

If you would like to get in touch with us please use the chat function, or if you would prefer you can email us at support@sungod.co. The SunGod Customer Experience team replies within 1 working day.