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Can I Exchange my SunGods?

Last updated 5 days ago

The style or colour doesn't quite suit you? No problem - you can exchange any non-custom SunGods within 30 days of delivery for as long as they are returned unused, undamaged, and in their original packaging. 📦 Please note: Return shipping costs may apply, and the exchange request will be reviewed for approval by the SunGod team before proceeding.

❗ Custom SunGods aren't eligible for exchanges as they are hand-built to order, which means they are not fit for resale. However, SunGod provides the flexibility to upgrade Limited Edition or non-customizable SunGods by returning them and placing an order for a custom product instead. To submit an exchange or return request, please follow these steps: When initiating an exchange, ensure you provide detailed information, including the frame colors, lens type, icon color, and ear sock color. This ensures your request can be processed accurately and efficiently.

  1. Visit the SunGod Returns Portal here.

  2. Follow the steps on the form to submit your return.

  3. Don't forget to let us know which style, frame, lens, icons, and ear socks (if applicable) you would like in exchange by including this information in the box asking for a description of the issue. Our team will take care of the rest! 😊 Upon approval, you will receive return shipping instructions and further steps to complete the exchange process. Avoid making manual adjustments to the product before returning, as it may affect eligibility.

  4. Await approval of the return request before sending your item back.

  5. Once approved, ship your product back to the address provided.

The above applies to all UK and non-UK orders.### Common Exchange Scenarios

  • Fit Issues: Exchange for a different style or configuration if the eyewear does not fit as expected. Provide details about desired replacements.

  • Preference Changes: Switch to different frame styles, lens types, or colors. Include preferred options in the request form.

  • Manual Adjustments Warning: Refrain from adjusting the eyewear before returning.

Additional Considerations

  • Exchanges must comply with SunGod's return and warranty policies. Refer to the website for the latest details.

  • Ensure requests are submitted within the 30-day window to facilitate smooth processing.

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