You can start the process by submitting a Guarantee Claim Form using our Return Authorisation Form. As soon as we've received your claim, our team will review it and get back to you within 2 working days.

If our team has any questions regarding your claim, or require any further images, you will be contacted via email as soon as possible.
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To submit a claim, you will need to have your original order number and also a photo of the issue that can be uploaded so our team can review your case and take the necessary actions to rectify the problem. Also don't forget to check your spam/junk folders for our email if you have not heard from us within 2 working days.

Of course, if you have any questions about this process or need help finding your order number, please contact us directly - our team would be more than happy to help! 😊
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Please note lens scratches are not covered by our Lifetime Guarantee. For more information on what is covered under the SunGod Lifetime Guarantee, please see our full terms here.