Question 1

Will I be charged import fees when ordering from the US?

Accepted Answer

Recent tariff changes may affect orders shipped to the United States.

To combat this, as of November 11, all duties and taxes will be included in the purchase price for US orders.

We’ve implemented this change to help with recent tariff changes and to give you a smoother shopping experience here at SunGod. The price you see is the final price you’ll pay—no additional fees or surprises at checkout or delivery 🙌

We appreciate your continued support and belief in our product!

If any issues arise, do not hesitate to contact our team of experts who will be able to guide you through to a solution.

Question 2

How much does shipping cost?

Accepted Answer

🏠 For UK/Domestic Orders

We offer two delivery options at different costs. We offer standard UK delivery with Evri for a shipping cost of £4.95. If you would like to opt in for our express delivery option, we ship these orders with DHL Express or DPD Next Day for a shipping cost of £7.95.

🌎 For non-UK Orders

The shipping cost can vary depending on the destination. For the most accurate shipping cost, you will find this at checkout once your full shipping address has been entered.

Question 3

Which delivery companies do you use?

Accepted Answer

We’ve partnered with a trusted network of couriers to make sure your order arrives quickly and safely — wherever you are in the world. 🌍

We use fast global couriers like DHL and DPD, delivering to most locations within just a few days. All orders are shipped with full tracking, so you can follow your parcel every step of the way.

Depending on your location, you may also see local courier services such as Evri at checkout for faster or more flexible delivery options.

Question 4

Will I be charged import duty on my SunGod order?

Accepted Answer

Our website prices include all sales, duty and import taxes for UK, and EU customers. If you are shipping to one of these countries there will be no further sales tax, import tax or import duties - the price you see at checkout is the total price you pay. 🙌 Shipping costs for your order can also be viewed during the checkout process, ensuring full pricing transparency before you complete the purchase.

Conditions for Free Shipping

Q: Will I be charged import fees when ordering from the US?

Recent tariff changes may affect orders shipped to the United States . To combat this, as of November 11 , all duties and taxes will be included in the purchase price for US orders. We’ve implemented this change to help with recent tariff changes and to give you a smoother shopping experience here at SunGod. The price you see is the final price you’ll pay—no additional fees or surprises at checkout or delivery 🙌 We appreciate your continued support and belief in our product! If any issues arise, do not hesitate to contact our team of experts who will be able to guide you through to a solution.

Q: How much does shipping cost?

🏠 For UK/Domestic Orders We offer two delivery options at different costs. We offer standard UK delivery with Evri for a shipping cost of £4.95. If you would like to opt in for our express delivery option, we ship these orders with DHL Express or DPD Next Day for a shipping cost of £7.95. 🌎 For non-UK Orders The shipping cost can vary depending on the destination. For the most accurate shipping cost, you will find this at checkout once your full shipping address has been entered.

Q: Which delivery companies do you use?

We’ve partnered with a trusted network of couriers to make sure your order arrives quickly and safely — wherever you are in the world. 🌍 We use fast global couriers like DHL and DPD , delivering to most locations within just a few days. All orders are shipped with full tracking , so you can follow your parcel every step of the way. Depending on your location, you may also see local courier services such as Evri at checkout for faster or more flexible delivery options.

Q: How long will my order take to arrive?

If your order is placed before 3 pm GMT Monday to Friday , your order will be shipped on the same day; otherwise, we will ship your order on the next working day. Our warehouse team takes a well-deserved break on weekends and UK national holidays, so orders placed on those days will be shipped the following working day. We’ve selected the best couriers for each country to ensure the fastest delivery times. Localised delivery lead times can be found at checkout once your address has been entered. ❗ Please note that if you've ordered a prescription product, shipping times will vary and we will require you to upload a valid prescription and pupillary distance image after purchase. Since prescription pairs are custom made in accordance your measurements, they are separately manufactured from the rest of our pairs. We aim to despatch all prescription orders within three weeks of receiving these documents. 📦 For more information on prescription check out Prescription by SunGod!

Q: What countries do you ship to?

We ship worldwide 🌍 , with the exception of any countries that our couriers are unable to deliver to (e.g. Russia, Ukraine, Israel, Afghanistan, Iran and Iraq ). You can find out more about the specific delivery service to your country, including estimated delivery times, at checkout once your shipping address has been entered.

SunGod offers free shipping for orders meeting certain thresholds.

Minimum Order Value: Your order must exceed £100 post-discount to qualify.
Discount Codes: Using a discount code may lower your order below the qualifying threshold, applying a standard fee of £4.95.

We ship our products from our UK warehouse, so there will never be unexpected charges for UK customers. If you have been charged additional fees on an EU order, please get in touch at support@sungod.co and our team will be happy to help.

Additionally, to qualify for free shipping, your total order value must exceed £100. Keep in mind that the use of discount codes might reduce the order value below this threshold, which would disqualify the order from free shipping.

If you live outside the UK or EU, you may be charged additional import taxes and duties at the discretion of your local government import policies. Since every country’s customs process is different, we can’t predict what these charges might be. If any extra fees do apply, you'll need to pay them for your package to clear customs.

If you're unsure, we recommend checking with your local customs office or tax authority before ordering.

Question 5

How long will my order take to arrive?

Accepted Answer

If your order is placed before 3 pm GMT Monday to Friday, your order will be shipped on the same day; otherwise, we will ship your order on the next working day.

Our warehouse team takes a well-deserved break on weekends and UK national holidays, so orders placed on those days will be shipped the following working day.

We’ve selected the best couriers for each country to ensure the fastest delivery times. Localised delivery lead times can be found at checkout once your address has been entered.

❗Please note that if you've ordered a prescription product, shipping times will vary and we will require you to upload a valid prescription and pupillary distance image after purchase. Since prescription pairs are custom made in accordance your measurements, they are separately manufactured from the rest of our pairs. We aim to despatch all prescription orders within three weeks of receiving these documents. 📦

For more information on prescription check out Prescription by SunGod!

Question 6

What countries do you ship to?

Accepted Answer

We ship worldwide 🌍, with the exception of any countries that our couriers are unable to deliver to (e.g. Russia, Ukraine, Israel, Afghanistan, Iran and Iraq).

You can find out more about the specific delivery service to your country, including estimated delivery times, at checkout once your shipping address has been entered.

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