When your order and payment go through, you will be directed to a confirmation page to confirm that we have successfully received your order! You will also receive a separate confirmation email shortly after with your order number and other details. This process applies not only to order confirmation emails, but also to dispatch and return-related confirmation emails where applicable.
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If your email address linked to the order is outdated or inaccessible, please contact support to update your email address. Once updated, confirmation emails can be resent to the correct address.
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If you don't see the order confirmation email in your inbox, please check your spam or junk folder. Sometimes email providers mistakenly flag legitimate emails as spam — this can happen if your email settings are strict, if your provider’s filters are being cautious, or even if you haven’t interacted with emails from us before. Adding us to your contacts or marking our email as “Not Spam” will help ensure future messages arrive in your inbox. 👌

To ensure you haven’t missed the email:

• Open your email client (e.g., Gmail, Outlook, or Yahoo Mail).

• Navigate to the Spam or Junk Mail folder.

• Use keywords such as "SunGod" or your order ID to locate the email.

Still unable to find it? Please don't worry - just reach out to our team at support@sungod.co, and we can take a further look into this for you.

When contacting support, please provide your order number or email address and specify whether it’s related to a dispatch, order, or return confirmation. You may also request that the email be resent or ask for your email address on file to be updated, if necessary.