You can return non-custom SunGods and all SunGod goggles within 30 days of delivery for a full refund. The returns portal you use, and how you send your return, depend on where your order was delivered.

What can I return?

You can return SunGods within 30 days of delivery as long as they are unused, undamaged and in their original packaging. This includes:

• non-custom sunglasses, picked from the pre-built colour options

• all SunGod goggles, including custom goggles

If your order came with a free gift, include it in your return. For the full list, read Which products can I return?

What can't I return?

• Custom sunglasses designed in Build Your Own, unless they arrive faulty, damaged or not as described.

• Prescription SunGods. Read Can I return or exchange Prescription SunGods?

How do I start a return?

Start your return in the returns portal for the country your order was delivered to:

• UK and US orders: UK and US returns portal

• Orders delivered anywhere else: Rest of World returns portal

Follow the steps in the portal to choose the items you're returning. How you send your SunGods back depends on where your order was delivered.

Do I have to pay for return postage?

• UK orders: You'll get a pre-paid returns label to send your SunGods back.

• Rest of World orders: You'll get a pre-paid returns label to send your SunGods back.

• US orders: Please arrange and pay for return shipping yourself, using any courier. Follow the instructions in the returns portal for where to send your parcel.

How long will my refund take?

Your refund will reach your original payment method within 5–10 working days of your return arriving at the SunGod warehouse. Read more in How long will my refund take?

The product doesn't look how I expected. Can I return it?

Colours can look different on different screens. If your non-custom SunGods or goggles don't look how you expected, you can return them within 30 days of delivery.

Can I exchange my SunGods instead?

The quickest way to get a different pair is to return your SunGods for a refund and place a new order. Read Can I exchange my SunGods?

My SunGods arrived faulty, damaged or wrong

Don't use the returns portal if your order arrived faulty, damaged or wasn't what you ordered. Contact the SunGod Customer Experience team through the chat or at support@sungod.co instead, with your order number and photos of the problem.

I haven't heard back about my return

If you haven't had an email about your return, check your spam or junk folder for emails from SunGod. If there's nothing there, get in touch with your order number.

If you would like to get in touch with us please use the chat function, or if you would prefer you can email us at support@sungod.co. The SunGod Customer Experience team replies within 1 working day.