As soon as your order and payment go through, we'll send you an order confirmation email. We'll also send you a despatch confirmation email once your order has been shipped and handed over to the courier. This email will confirm the tracking details for your shipment.
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​For Prescription orders, please see our prescription FAQ here

Not getting any emails? Don't forget to check your spam/junk folders as email providers tend to send them there sometimes 😅 If you still can't find them, reach out to our customer experience team who will be more than happy to assist you with this!

You either contact us via our webform or open a chat conversation by click on the chat bubble in the bottom right corner of the webpage.

06/10/2026 - We are currently undertaking a stock take at our warehouse meaning that orders are not expected to be dispatched on 6th or 7th October 2026. Normal shipping and dispatch times will resume on 8th October 2026.