Question 1

Are discontinued products still covered by the Lifetime Guarantee?

Accepted Answer

Yes, discontinued products are still covered by the Lifetime Guarantee. This includes the:
[Mavericks™]
[Classics²]
[Revolts™]
[PaceBreakers™]

If we no longer stock parts to repair your discontinued product, we'll replace it with the most similar product currently available. To start the process, please fill out the Return Authorisation Form.

Question 2

How do I get replacement Ear Socks for my Pace Series Product?

Accepted Answer

Lost your Ears Socks or have they come loose? Not to worry, this is 100% covered by our Lifetime Guarantee.

Please complete the form foundhere to allow us to resolve the problem for you.

In the box asking you to describe the issue, please let us know which colour Ear Socks you'd like.

Question 3

Does the SunGod Lifetime Guarantee cover lens scratches?

Accepted Answer

Lens scratches are not covered by the SunGod Lifetime Guarantee.

We've done everything we can to make our market-leading lenses scratch-resistant but unfortunately, it's just not possible to make scratch-proof lenses. For this reason, we provide lens care instructions and a Microfibre pouch that is made from 100% recycled PET plastic bottles and is designed to be incredibly soft allowing it to both protect and clean your SunGods.

The lenses on all SunGod products are easily interchangeable and can be replaced. Lens Kits are available here.

Question 4

Are there any exclusions?

Accepted Answer

Our Lifetime Guarantee does not cover lens scratches, loss, theft or intentional damage.

Question 5

How do I claim on the SunGod Lifetime Guarantee?

Accepted Answer

Please start the process by submitting a Guarantee Claim using our Return Authorisation Form. As soon as we've received your claim we'll review it and get back to you within 2 working days.

To submit a claim you will need to have your original order number, and also photos of the issue that can be uploaded so our team can review your case and take the necessary actions to rectify the problem. Please check your spam/junk folders for our email if you have not heard from us within 2 working days. If you have any questions about this process or need help finding your order number please contact us.

Please note lens scratches are not covered by our Lifetime Guarantee. For more information on what is covered under the SunGod Lifetime Guarantee, please see our full terms here.

Question 6

What is the SunGod Lifetime Guarantee?

Accepted Answer

We've built our reputation on high performance products with unrivalled durability. That's why your SunGods are covered by the SunGod Lifetime Guarantee.

The SunGod Lifetime Guarantee covers all SunGod products in case of Manufacturer's Defects and Accidental Breakage. If your SunGods break (or you break them), we will repair them free of charge. Simple.

Why do we offer such a generous Guarantee? Because we know that repairing products is better for the environment (and your bank balance) than replacing them. Keeping your gear in play is better than throwing it away.

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